Transferring DirectRT license from one device to another (case 23929)

[j_bergev]

Hi,

I am trying to transfer a DirectRT license from a laptop to a desktop. The version of DirectRT will remain the same (V2012). I have downloaded the version on the desktop and emailed service@empirisoft.com to request the activation code. However I have not yet received a response.

Is there anything else I can do to ensure a timely and successful transfer of license from the laptop to desktop.

Please let me know if further information is needed

Thank you

Jessica

[jason_reed]

Jessica,

The requested code was sent on June 13.