issue with MediaLab webtracker and IE (case 4754)
issue with MediaLab webtracker and IE (case 4754)
I am currently programming a study into MediaLab (v2012) that requires use of the web tracker function. There are 8 websites that I am including in my study. All of the computers in our research lab have been updated to Internet Explorer 9, however, when I go to test the web-browsing part of my study, 4 of the websites receive multiple "stop script errors" in rapid succession at least two of the websites have warnings that say something to the effect of "you are currently using a browser not supported by this website. please update to a modern browser, such as IE 7 [or 8], or firefox, chrome, etc." One of the websites that had both problems is E! online.
I am not sure what to do on this end, as I realize IE is the browser that MediaLab uses. My suspicion is that there seems to be an archived version of IE embedded in the MediaLab software, because its not using the version installed on the machine. When I go to the same websites in IE9, there are no problems. Any ideas for how to resolve this issue?
Thanks!
MediaLab v2012 does in fact use IE7. If you uninstall IE9 and revert to IE7 on these machines, you could likely turn off the javascript error reporting. That should do it.
You can do this from here:
Control Panel\Programs and Features\Turn Windows Features on or off\Internet Explorer 9 (and/or 8, etc)
If that's not an option, let me know and I might be able to modify the program to suppress those messages.
The script errors are only one part of the issue. A couple of the websites will not function properly on IE7. I think that there are others that would probably have issues with the older browser as well. If there is any way to use the webtracker with IE9, that would be ideal. If not, what other options are there?
Thanks!
Could you please upload the files that you are having the problem with? I don't need all the experiment files; just the ones in which the error is happening. I would like to see if I can replicate them using my computer.
Cheers.
Jason
Hi Jason,
I am also getting errors while running webtracker. I have turned off IE9 as you described above.
For example, point it to www.homedepot.com. There are a bunch of scripting errors as you browse.
Any advice on blocking the errors? Thanks!
Lillian
Lillian,
What version of MediaLab do you use? You can find the full version number (v.20xx.x.xxx) by opening MediaLab and selecting Help>About MediaLab from the main menu bar.
medialab version 2012.4.122
We can try sending you a patch that should get MediaLab to use whatever version of Internet Explorer is on your computer instead of trying to force the use of IE7. I would need you to send me an email with an email address you know accepts .zip folder attachments, what Windows Operating System you have, and whether the OS is the 32-bit or 64-bit version. You can find instructions for the last part here: http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit. Just send me this information at support@empirisoft.com and reference case 4754 in the email.
