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I/O test doesn't run (case 1367)

  1. 08-30-2012, 9:42 AM#1
    gtbarradas

    I/O test doesn't run (case 1367)

    Hi,

    I/O test does not run after installing MediaLab version 2012. We uninstalled v2012 and recovered the windows 7 system to a previous date where I/O test worked well in MediaLab version 2010. I/O test worked great again with this version.

    Today we bought a new license to v2012 and uninstalled v2010 from the system again. The same problem occurs I/O test simply doesnt run. Is this a known issue?

    Thank you so much,
    Goncalo
  2. 09-15-2014, 12:39 PM#2
    jason_reed
    Dear Goncalo,

    This is the Customer Support Manager at Empirisoft. Can I be of service regarding your question about the IOtest?
  3. 10-23-2014, 3:04 PM#3
    mccsupport
    I am having the same problem but I didn't see a resolution. Did this get resolved?

    Hi,

    I/O test does not run after installing MediaLab version 2012. We uninstalled v2012 and recovered the windows 7 system to a previous date where I/O test worked well in MediaLab version 2010. I/O test worked great again with this version.

    Today we bought a new license to v2012 and uninstalled v2010 from the system again. The same problem occurs I/O test simply doesnt run. Is this a known issue?

    Thank you so much,
    Goncalo
  4. 10-24-2014, 1:31 PM#4
    jason_reed
    Hi mccsupport.

    Could you please describe the problems you had with the I/O test in MediaLab? Are you not able to open the test? If you try using it, what exactly does or does not happen?
  5. 10-27-2014, 11:02 AM#5
    mccsupport
    Nothing happens, the error logs state that it is looking for ntport.dll.

    Hi mccsupport.

    Could you please describe the problems you had with the I/O test in MediaLab? Are you not able to open the test? If you try using it, what exactly does or does not happen?
  6. 10-27-2014, 11:35 AM#6
    jason_reed
    Where did you find this error log, out of curiosity?
  7. 10-27-2014, 12:33 PM#7
    mccsupport
    Event Viewer. We are running an aftermarket I/O card that does not mimic the motherboard ports (address is in the 50,000's) does that matter?

    Where did you find this error log, out of curiosity?
  8. 11-12-2014, 7:21 PM#8
    jason_reed
    What is the full version number of your copy of MediaLab (i.e., v20xx.x.xxx)? You can find it by opening MediaLab and selecting Help>About MediaLab from the main menu bar.
  9. 11-13-2014, 12:53 PM#9
    mccsupport
    We gave up on using an off-board card and repurposed an older machine with a built-in LPT port.

    What is the full version number of your copy of MediaLab (i.e., v20xx.x.xxx)? You can find it by opening MediaLab and selecting Help>About MediaLab from the main menu bar.
  10. 11-14-2014, 9:40 AM#10
    jason_reed
    Did this end up getting the I/O Test function to work?
  11. 11-14-2014, 12:53 PM#11
    mccsupport
    Yes, once we went with an on-board LPT port it worked . . . do you have a list of third-party LPT cards that are "blessed"

    Did this end up getting the I/O Test function to work?
  12. 12-11-2015, 4:52 PM#12
    JEC
    Yes, once we went with an on-board LPT port it worked . . . do you have a list of third-party LPT cards that are "blessed"


    We don't have a current list. Usually the recommendation is to visit newegg.com and buy something in the $15 - $30 range. In the past MediaLab had a hard time accessing add-on cards which had a particular address range. However, that issues has been resolved.